INDUSTRY
Microsoft for Retail
Connect your customers, your people, and your data.
OVERVIEW
Accelerate retail growth
Unlock value and drive sustained profitability with Microsoft for Retail.
Transform the shopper experience
Connect with shoppers and deliver personalized experiences across touchpoints.
Optimize merchandising operations
Use insights for better inventory decisions and agents to automate workflows. Drive demand velocity and profitability.
Drive supply chain agility
Improve visibility and efficiency from warehouse-to-shelf with a unified supply chain. Gain a competitive advantage.
Empower the new retail workforce
Enhance employee productivity, customer service, and workforce skills, powered by AI.
AI USE CASES
Achieve more with Microsoft for Retail
Unlock value across your retail business with AI-powered transformation.
- Deliver interactive customer experiences that lead to greater product discoverability, order value, and customer satisfaction.
- Optimize the end-to-end marketing process with streamlined asset production, campaign management, and accelerated time to market.
- Use AI and autonomous agents to analyze extensive data across your business (POS, supply chain, loyalty) to guide marketing plans and forecasts.
- Use AI and agents to curate targeted marketing campaigns and engage with customers autonomously.
- Create unified data foundations to enable insights and improve business decisions.
- Optimize product mix with insights on product performance, inventory, and trends. Use agents to automate rationalization.
- Anticipate demand based on real-time analytics and signals to create hyperlocal assortments and align supply with customer demand needs.
- Optimize pricing and seasonal promotion performance using AI to drive profitable business growth.
- Strategically manage stock levels to meet demand while minimizing costs. Use data to automate inventory management workflows and optimize replenishment cycles.
- Shift from reactive to proactive with real-time supply chain visibility. Use AI-powered analytics to prevent stock-outs.
- Help warehouse managers drive operational excellence with AI agents. Maximize efficiency with relevant reporting of key data and logistics.
- Manage raw material sourcing, production schedules, and logistics with AI agents and adapt plans based on disruptions such as supplier delays.
- Prevent overstock and stock-outs as market conditions shift using AI and predictive analytics. Automate adjustments to maintain cost efficiency.
- Proactively automate demand planning and decision-making with AI agents.
- Boost workforce knowledge and efficiency with a copilot for every person, and an agent for every process.
- Improve customer experience with AI-powered service on every channel. Reduce customer wait time by giving staff better access to information.
- Help your teams upskill and reskill for the future of work with AI, delivering faster time to customer value.
- Analyze performance data across retail locations. Turn insights into actions to improve store performance and make informed business decisions.
- Provide a seamless and connected customer experience online and in store.
CUSTOMER STORIES
See how retail organizations are innovating
PRODUCTS
Learn about products for retail
Drive growth, empower your employees, and build resilience with trusted products from Microsoft.
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What to expect from Microsoft for Retail
Microsoft for Retail includes:
- Retail-specific configurations, connectors, and applications.
- Retail solutions that help make it easier to activate generative AI and improve retail experiences for shoppers and store associates.
- Access to our extensive, experienced retail partner ecosystem.
Contact your account executive to get started with Microsoft for Retail.1
See terms and conditions.2
PARTNER SOLUTIONS
Explore more retail solutions
Learn more about Microsoft partner offerings tailored for the retail industry.
Discover valuable resources
E-book
Transform your retail organization with AI-powered tools
Learn how AI is transforming retail and how to use AI to personalize shopping and improve operational efficiency.
Video series
• March 2026
Return on Intelligence Series
Guide
• June 2025
Empower your merchandising team with AI agents
Guide
• June 2025
Deliver personalized shopping experiences with AI-powered solutions
NEXT STEPS
Start achieving more in retail
Documentation
Read Microsoft for Retail documentation
Learn how to make the most of Microsoft for Retail with online training courses, how-to articles, and more resources.
Learn more
Stay informed about Microsoft for Retail
Sign up to get the latest updates and inspiration on becoming a Frontier Firm in Retail.
- [1]The qualifying license terms for Microsoft 365, Office 365, Dynamics 365, Power Platform, and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Microsoft for Retail.
- [2]You can learn more about Microsoft’s commitments to Retail compliance, data protection and privacy by visiting our compliance documentation and the Trust Center.
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